Refund & Cancellation Policy
Last updated: 21 July 2026
This policy explains when an order can be cancelled and when money can be returned. Please read it before you pay.
The short version
Our diet plans are personalised digital products. Once your plan has been prepared for you, the fee is non-refundable. Before it is prepared, you can cancel and be refunded in full.
Diet plans, challenges and programmes
Cancelling before your plan is prepared
After you pay, we send you a questionnaire and build your plan around your answers. If you change your mind before we have started preparing your plan, contact us and we will cancel the order and refund what you paid in full.
Once your plan has been delivered
Because each plan is written specifically for one person and delivered digitally, it cannot be returned. Once your plan, recipe book or programme materials have been sent to you, the fee is non-refundable — including where:
- you decide not to follow the plan;
- you stop partway through;
- you do not achieve a particular weight or result;
- you become unavailable for the remainder of a multi-month programme.
Multi-month programmes are sold as a whole. Unused months are not refunded or transferred to another person.
If something has gone wrong
This policy is not intended to leave you stuck. Contact us if:
- you paid twice, or paid the wrong amount;
- you paid but never received your plan;
- you received the wrong plan;
- your medical circumstances changed before your plan was prepared.
In these cases we will correct the error — by reissuing the plan, or refunding the payment where a refund is the right fix.
If your health changes mid-plan
If a doctor advises you to stop following your plan for medical reasons, tell us. We will not refund the fee, but we will pause your plan and resume it when you are cleared to continue, or adapt it to your new circumstances at no extra cost.
Consultations
- Rescheduling — you may reschedule a booked consultation once, free of charge, if you tell us at least 24 hours beforehand.
- Missed appointments — if you do not attend and did not tell us in advance, the consultation is treated as delivered and the fee is not refunded.
- If we cancel or cannot attend, you may choose a new time or a full refund.
- Technical problems — if a session cannot go ahead because of a connection failure on our side, we will reschedule it at no cost.
Bakery items
Bakery products are perishable food and cannot be returned once delivered. If an item arrives damaged, spoiled, or is not what you ordered, contact us on the day of delivery with a photograph and we will replace it or refund it.
How to request a cancellation or refund
Contact us with your order number, the date of payment, and a short description of the problem:
Email: eat.without.guilt07@gmail.com
WhatsApp: +92 309 2277199
Phone: +92 318 6771110
We aim to respond within 3 working days.
How refunds are paid
Approved refunds are returned by bank transfer to the account the payment came from. Please allow up to 10 working days for the transfer to appear. Any bank charges for the transfer are deducted from the amount refunded.
Prices
Prices are shown in Pakistani Rupees and vary by region. The price shown at checkout for your country is the price that applies to your order.